Frequently Asked Questions | Chalk Toys

Frequently Asked Questions

1. Can I write on all the chalk toys with basic chalk?
Yes, you sure can! Try using our world famous neon chalk markers to make it even funner. All our markers are erasable using water.

2. Can you turn my toy into a chalk toy?
Yes, simply mail us your toy and call sales and we will give you a estimate on how we can turn your toy or item into a chalk toy.

3. What if I’m not happy with my chalk toy, how can I return it?

30 Day Satisfaction Guarantee

 

Any unused and unopened item can be returned within 30 days for a full refund. Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.

 

This does not affect your statutory rights and any faulty goods will be replaced or a full refund given.

 

All goods are non-returnable unless defective or unopened in their original packaging (please read below for return information).

 

Defective items:

 

Defective items must be returned to Chalk within (14) fourteen days of the delivery to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

 

How to return your item:

 

Call our Customer Service team at:  . A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorization Number. The Customer Service Representative will also advise you where to send your return. NOTE: You must obtain an RA number immediately so as to ensure that you will remain eligible for a replacement or refund.

Send your item to the return address provided ensuring that your RA number is clearly displayed on outside of the return packaging.

As soon as the return has been received, a replacement product will be shipped.


Mailing Address for Returns



4. How do I remove the chalk marker from the chalk toy?
Simply, get a wet rag and gently rub the chalk paint off. 

5. Does your company sell toys wholesale to businesses?
Yes, we certainly do. Call us if you need wholesale RC helicopters. We would love to restock your toy store which our toys. Kids love these as gifts and even adults. You can customize your chalk toy to create long living memories with family and friends.

6. How do we know if you shipped our toy?
We provide the best tracking a toy company can have. You will get notified by email when your toy is shipped and have a tracking number. If you ever have questions where your toy is simply call sales and we would love to give you an update.